Full-Time Member Advisor Hiring Pool - Jackson Area

truecommunitycreditunion; Jackson (MI); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

401(k)

Pension

Tuition Reimbursement

Gym Reimbursement

Employer-Paid Life Insurance

Short & Long Term Disability Coverage

TRUE Cares Paid Family Leave

Flexible Spending Accounts

Job summary

TRUE Community Credit Union in Jackson, MI seeks a full-time Member Advisor to serve multiple branch locations. You will deliver outstanding member experiences, process transactions, and help members meet their financial goals.

This role offers variety and opportunities to grow across Jackson-area teams, with a schedule that includes weekday hours and travel between branches. Excellent communication and a customer-first mindset are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months of customer service experience.
• Strong communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using technology and learning new systems.
• Reliable transportation and willingness to travel between branch locations.

Responsibilities

• Deliver exceptional customer service to members
• Process transactions accurately and efficiently
• Open and maintain deposit accounts
• Assist members with consumer loan applications
• Recommend products and services that support members' financial goals
• Educate members about fraud prevention and account security
• Build lasting relationships while navigating multiple systems and processes

Skills

Customer service

Communication

Relationship-building

Multitasking

Technology proficiency

Reliable transportation

Education

High school diploma or GED

Tools

Banking software

Job description

Member Advisor

Every member has a story. Join a team that's dedicated to helping people write their next chapter.

TRUE Community Credit Union is looking for full-time Member Advisors to join our Jackson Area Hiring Pool A team. This opportunity is ideal for individuals who enjoy variety, building relationships, and making a positive impact on members' financial well-being.

As a Member Advisor, you'll play a key role in creating positive member experiences while supporting multiple branch locations throughout the Jackson area. You'll have the opportunity to build relationships, develop your skills, and help members achieve their financial goals while gaining exposure to a variety of teams and branch environments.

Pool A Branch Locations

• Brooklyn


• Clinton


• Grass Lake


• Vandercook

Pay & Benefits

• $17.00 - $18.50 per hour


• In addition to competitive pay, full-time team members are eligible for Medical, Dental, and Vision Insurance, Paid Time Off, Paid Holidays, 401(k), Pension, Tuition Reimbursement, Gym Reimbursement, Employer-Paid Life Insurance, Short & Long Term Disability Coverage, TRUE Cares Paid Family Leave, and Flexible Spending Accounts

Schedule

Up to 40 hours per week, including:

• Monday through Friday shifts beginning as early as 7:45 a.m. and ending around 5:15 p.m.


• Support Saturday operations as needed


• Travel between Jackson-area branch locations as needed.

What You'll Do

• Deliver exceptional customer service to members


• Process transactions accurately and efficiently


• Open and maintain deposit accounts


• Assist members with consumer loan applications


• Recommend products and services that support members' financial goals


• Educate members about fraud prevention and account security


• Build lasting relationships while navigating multiple systems and processes

Requirements

• High school diploma or GED required


• Minimum of 6 months of customer service experience required


• Strong communication and relationship-building skills


• Ability to multitask in a fast-paced environment


• Comfortable using technology and learning new systems


• Reliable transportation and willingness to travel between branch locations as needed

Hiring Pool Information

Branch assignments may vary from week to week based on staffing and business needs. Permanent placements will be determined based on business need, performance, readiness, and geographic considerations.

Mileage reimbursement is available in accordance with TRUE's mileage reimbursement policy.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.