Melting Pot Hospitality Specialist

The Melting Pot; Troy (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Meal benefits

Job summary

The Melting Pot in Troy, MI is seeking a cheerful Host/Concierge to deliver Total Guest Satisfaction throughout the dining experience. Open doors, greet guests, and set a welcoming tone.

You will maintain hospitality standards, coordinate with the team, and ensure guests feel valued from arrival to departure. This role suits friendly individuals seeking a flexible, part-time schedule aligned with family or school commitments.

Qualifications

• Must be friendly and guest-oriented.
• Ability to maintain appearance and grooming standards.
• Strong teamwork and communication are essential.

Responsibilities

• Promote and maintain positive guest relations.
• Open doors and greet guests entering and exiting the restaurant.
• Establish professional, hospitable rapport with each guest.
• Adhere to company policies and standards.
• Comply with local alcoholic beverage laws.
• Be aware of cost of supplies and proper handling procedures.
• Exceed guests' expectations and create a memorable dining experience.
• Perform opening, running, and closing side work assignments.
• Always work as part of the team.
• Attend and participate in ongoing training sessions.

Skills

Guest relations

Hospitality

Teamwork

Communication

Job description

We are looking for energetic and dependable individuals to add to our team. A great attitude and being team-oriented are a must. We are a premier fondue restaurant 888 City Center. Our mission is to provide the Perfect Night Out to our guests and a positive work environment for our team members. We offer a warm, friendly, and positive environment that promotes teamwork. We offer highly competitive hourly pay, meal benefits, and opportunity to grow. Our hours of operation are family and student friendly. The Melting Pot is a great supplemental income job for those with day jobs or school.

SUMMARY:

The Host / Concierge is responsible for providing Total Guest Satisfaction (TGS) throughout a guest's dining experience. He/she must be a positive, consistent hospitality-oriented role model to other staff and guests.

RESPONSIBILITIES:

• Promote and maintain positive guest relations.
• Adhere to and maintain company policies and standards.
• Open doors and greet guests entering and exiting the restaurant.
• Establish professional, hospitable rapport with each guest you serve.
• Comply with local alcoholic beverage laws.
• Comply with appearance and grooming standards.
• Be aware of the cost of supplies and proper handling procedures.
• Always exceed guests' expectations, making their evening extra special.
• Perform opening, running, and closing side work assignments.
• Always perform as a team member.
• Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.