Melting Pot Hospitality Specialist

Ontario Trillium Foundation; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Meal benefits

Competitive hourly pay

Growth opportunities

Family-friendly hours

Job summary

The Melting Pot in Columbus, OH is seeking energetic and dependable Host / Concierge team members to ensure Total Guest Satisfaction from entry to exit. A positive, hospitality-minded role model is expected, aligning with our mission to provide the Perfect Night Out.

Responsibilities include greeting guests, maintaining guest relations, adhering to policies, opening/closing side work, and participating in ongoing training.

Qualifications

• Must have weekend availability.
• Must be available a minimum of 3 shifts per week.
• The Host / Concierge is responsible for providing Total Guest Satisfaction (TGS) throughout a guest's dining experience.
• Open doors and greet guests entering and exiting the restaurant.
• Establish professional, hospitable rapport with each guest you serve.
• Comply with local alcoholic beverage laws.
• Comply with appearance and grooming standards.
• Be aware of the cost of supplies and proper handling procedures.
• Always exceed guests' expectations, making their evening extra special.
• Perform opening, running, and closing side work assignments.
• Always perform as a team member.
• Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.

Responsibilities

• Promote and maintain positive guest relations.
• Adhere to and maintain company policies and standards.
• Open doors and greet guests entering and exiting the restaurant.
• Establish professional, hospitable rapport with each guest you serve.
• Comply with local alcoholic beverage laws.
• Comply with appearance and grooming standards.
• Be aware of the cost of supplies and proper handling procedures.
• Always exceed guests' expectations, making their evening extra special.
• Perform opening, running, and closing side work assignments.
• Always perform as a team member.
• Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.

Job description

We are looking for energetic and dependable individuals to add to our team. A great attitude and being team-oriented are a must. We are a premier fondue restaurant. Our mission is to provide the Perfect Night Out to our guests and a positive work environment for our team members. We offer a warm, friendly, and positive environment that promotes teamwork. We offer highly competitive hourly pay, meal benefits, and opportunity to grow. Our hours of operation are family and student-friendly. We close at 9 pm every day except Friday and Saturday, which is 10 pm. We are looking for both full and part-time. The Melting Pot is a great supplemental income job for those with day jobs or school.

*Must have weekend availability. Must be available a minimum of 3 shifts per week.

SUMMARY:

The Host / Concierge is responsible for providing Total Guest Satisfaction (TGS) throughout a guest's dining experience. He/she must be a positive, consistent hospitality-oriented role model to other staff and guests.

RESPONSIBILITIES:

• Promote and maintain positive guest relations.
• Adhere to and maintain company policies and standards.
• Open doors and greet guests entering and exiting the restaurant.
• Establish professional, hospitable rapport with each guest you serve.
• Comply with local alcoholic beverage laws.
• Comply with appearance and grooming standards.
• Be aware of the cost of supplies and proper handling procedures.
• Always exceed guests' expectations, making their evening extra special.
• Perform opening, running, and closing side work assignments.
• Always perform as a team member.
• Attend and participate in ongoing training sessions. Read shift notes and attend shift meetings.