Hospitality Specialist PM

Ontario Trillium Foundation; Wilmington (DE); On-site; USD 28,000 - 38,000; Full time

Job summary

The Melting Pot is seeking an enthusiastic hospitality specialist who will greet guests, open doors, and help create a welcoming first impression. You will contribute to a friendly atmosphere and represent the brand with professional appearance and service standards.

You’ll work as part of a team, perform opening and closing tasks, and participate in ongoing training to ensure guest satisfaction and compliance with safety and service guidelines.

Qualifications

• To perform this job successfully, the individual must be able to perform all job responsibilities.
• The items listed in the position profile are representative of the knowledge, skill, and / or ability required.

Responsibilities

• Opens doors and greets guests entering and exiting the restaurant, establishing a professional, hospitable rapport with each guest.
• Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing The Melting Pot culture
• Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state and local laws and guidelines concerning alcoholic beverages and food safety.
• Performs as part of the team, executing opening, running and closing sidework assignments.
• Attends and participates in ongoing training sessions when provided.

Job description

It has been proven that the first and last impressions are undoubtedly the most lasting. Whether addressing a guest over the telephone or in person, the hospitality specialist is instrumental in conveying the level of enthusiasm which has given The Melting Pot its name. With a smile always present, the hospitality specialist interacts with the guests as they enter The Melting Pot for the first or one-hundred-first time. In either case, the same message must be present: “We are pleased to have the opportunity to serve you as our valued guests. We do whatever we can to make your evening enjoyable.”

RESPONSIBILITIES

• Opens doors and greets guests entering and exiting the restaurant, establishing a professional, hospitable rapport with each guest.
• Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing The Melting Pot culture
• Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state and local laws and guidelines concerning alcoholic beverages and food safety.
• Performs as part of the team, executing opening, running and closing sidework assignments.
• Attends and participates in ongoing training sessions when provided.

QUALIFICATION REQUIREMENTS

• To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.