Global Event Operations & Training Lead

CBRE; Seattle (WA); On-site; USD 115,000 - 132,000; Full time

Job summary

CBRE seeks an Event Operations, Training & Process Manager to lead onboarding, training, and standardization for the Client Event Team across regions. You will drive consistent planning and execution for onsite and offsite events while partnering with CBRE client teams and stakeholders.

You will own end-to-end onboarding, develop scalable training materials, standardize SOPs and workflows, and govern event systems and data to ensure accurate, timely delivery and continuous improvement.

Qualifications

• Experience in event operations, training, onboarding, or program management.
• Experience developing standardized processes and SOPs.
• Knowledge of onsite and offsite event planning and execution.
• Experience with EMS or similar event management systems.

Responsibilities

• Own end-to-end onboarding for all new CBRE Event Team hires.
• Serve as the primary CBRE onboarding point of contact for client.
• Develop onboarding schedules and communicate plans and progress to Management and associated clients.
• Coordinate SMEs, training sessions, event shadowing, and readiness for independent event support.
• Manage onboarding travel and logistics or provide comprehensive virtual training.
• Develop and maintain CBRE onboarding materials, job aids, SOPs, and a scalable video training library.
• Manage annual reboarding, compliance reviews, refresher training, and ongoing cross-training.
• Identify capability gaps and coordinate additional training as needed.
• Own and standardize end-to-end processes for onsite and offsite event planning and implementation.
• Develop and maintain standardized SOPs, SLAs, workflows, templates, and checklists.
• Standardize key event processes, including: Event intake and scoping, Planning timelines and stakeholder communications, Venue and onsite logistics, Registration and attendee management, Catering, AV, technology, and production, Security, safety, and accessibility, Vendor and transportation coordination, Staffing and resource planning, Budgeting, approvals, and expense management, Day-of-event execution and escalation, Post-event reconciliation and lessons learned.
• Establish clear roles and handoffs between CBRE, Client, vendors, and Event Team partners.
• Drive consistency across regions while accommodating documented local requirements.
• Continuously identify opportunities to improve event delivery, efficiency, and attendee experience.
• Standardize the use of core Event Team systems.
• Ensure all events are initiated through the proper processes and tracked through designated systems.
• Minimize duplicate systems and offline tracking.
• Ensure accurate data entry and timely system updates.
• Maintain visibility into event and registration pipelines, team capacity, and bandwidth.
• Monitor adherence to established SOPs and SLAs.
• Ensure compliance with established CBRE and Client financial policies.
• Standardize event codes, cost centers, expense tracking, approvals, reconciliation, and financial closeout.
• Partner with Event Team and finance stakeholders to resolve recurring process or training gaps.

Skills

Event operations

Onboarding & training

Program management

Stakeholder management

Cross-functional collaboration

Tools

EMS

Cvent

Job description

CBRE seeks an Event Operations, Training & Process Manager to lead onboarding, training, and standardization for the Client Event Team across regions. You will drive consistent planning and execution for onsite and offsite events while partnering with CBRE client teams and stakeholders.

You will own end-to-end onboarding, develop scalable training materials, standardize SOPs and workflows, and govern event systems and data to ensure accurate, timely delivery and continuous improvement.