Event Operations & Training Manager

CBRE Group, Inc.; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

CBRE Group, Inc. is seeking an Event Operations, Training & Process Manager to oversee onboarding, training, process standardization, and system governance for the Client Event Team.

You will ensure consistent planning and execution of onsite and offsite events across regions while partnering with CBRE client FTEs and Event Team stakeholders. The role leads end-to-end onboarding, creates scalable training materials, standardizes SOPs and workflows, and aligns financial processes.

Responsibilities

• Onboard end-to-end for all CBRE Event Team hires.
• Serve as the primary onboarding contact for clients.
• Develop onboarding schedules and communicate plans to Management and clients.
• Coordinate SMEs, training sessions, and readiness for independent event support.
• Manage onboarding travel and comprehensive virtual training.
• Develop and maintain onboarding materials, SOPs, and a scalable video training library.
• Manage annual reboarding, compliance reviews, and refresher training.
• Develop standardized end-to-end event processes and SOPs.
• Establish roles and handoffs between CBRE, client, vendors and partners.
• Drive consistency across regions while adapting to local requirements.
• Improve event delivery, efficiency and attendee experience.
• Standardize core Event Team systems and data processes.
• Monitor SOPs, SLAs and event pipelines; ensure data accuracy.
• Align with CBRE and Client financial policies; support budgeting and reconciliation.
• Collaborate with Event Team and finance to close process gaps.

Skills

Onboarding management

Training program development

Process standardization

Systems governance

Data management

Stakeholder coordination

Budgeting & expense management

Vendor coordination

Cross-functional collaboration

Job description

CBRE Group, Inc. is seeking an Event Operations, Training & Process Manager to oversee onboarding, training, process standardization, and system governance for the Client Event Team.

You will ensure consistent planning and execution of onsite and offsite events across regions while partnering with CBRE client FTEs and Event Team stakeholders. The role leads end-to-end onboarding, creates scalable training materials, standardizes SOPs and workflows, and aligns financial processes.