MedTech Field Service Lead: Device Upgrades & Travel

Mass Digital Health; Boston (MA); On-site; USD 37,000 - 44,000; Full time

Job summary

IQVIA MedTech CFS seeks a field service technician to lead installation, testing, and support of medical devices across hospitals in the United States. This 100% travel role requires coordinating with healthcare staff, configuring hardware/software, and documenting results.

Expect a demanding schedule with 40+ hours and potential overtime, plus travel from local to national levels. The ideal candidate holds an associate degree or equivalent biomedical/technical field service experience, strong

Qualifications

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (3-5 years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self-motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on-time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work-related assignments.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required or willing to obtain if offered role.
• Position may/will require up to date immunizations.

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
• Conduct routine checks and records data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full-time commitment requires travel locally, regionally, and nationally.
• Assignment-based schedule with 40 hour commitment per week and overtime as needed.

Skills

Field service

Troubleshooting

Communication

Teamwork

Education

Associate degree

Tools

Microsoft Office

Outlook

Excel

Word

OneNote

Job description

IQVIA MedTech CFS seeks a field service technician to lead installation, testing, and support of medical devices across hospitals in the United States. This 100% travel role requires coordinating with healthcare staff, configuring hardware/software, and documenting results.

Expect a demanding schedule with 40+ hours and potential overtime, plus travel from local to national levels. The ideal candidate holds an associate degree or equivalent biomedical/technical field service experience, strong