MedSpa Operations & Guest Experience Coordinator

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center; Wake Forest (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center in Wake Forest, NC is seeking a highly organized Medspa Coordinator to manage daily operations and deliver outstanding client care. You will greet clients, schedule appointments, maintain records, handle inquiries, and collaborate with the medical team to ensure smooth daily operations.

The role emphasizes client service, confidentiality, and support for marketing efforts while maintaining a welcoming reception area and compliance with

Qualifications

• High school diploma or equivalent; additional education in healthcare or business is a plus.
• Previous medspa, medical office, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Positive attitude and a passion for providing outstanding client care.

Responsibilities

• Greet and welcome clients in a professional and friendly manner.
• Schedule and confirm client appointments using our booking system.
• Manage client intake forms and maintain accurate patient records.
• Answer phone calls, respond to inquiries, and provide detailed information about services and treatments.
• Coordinate with medical and aesthetic staff to ensure smooth daily operations.
• Assist clients with product purchases and provide guidance on aftercare and treatment plans.
• Maintain a clean, organized, and welcoming reception area.
• Handle billing, payments, and insurance verifications as needed.
• Support marketing efforts by promoting special offers and events.
• Ensure compliance with all health and safety regulations.

Skills

Excellent communication

Interpersonal skills

Strong organizational skills

Multitasking

Scheduling software proficiency

Microsoft Office Suite proficiency

Confidentiality handling

Customer service oriented

Education

High school diploma or equivalent

Healthcare or business education (bonus)

Job description

CAPS Plastic Surgery, Dermatology, MedSpa, & Wellness Center in Wake Forest, NC is seeking a highly organized Medspa Coordinator to manage daily operations and deliver outstanding client care. You will greet clients, schedule appointments, maintain records, handle inquiries, and collaborate with the medical team to ensure smooth daily operations.

The role emphasizes client service, confidentiality, and support for marketing efforts while maintaining a welcoming reception area and compliance with