MedSpa Client Experience Coordinator

Aesthetic Partners; Wake Forest (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Aesthetic Partners in Wake Forest, NC seeks a Medspa Coordinator to ensure smooth daily operations and outstanding client experiences. You will greet clients, schedule appointments, manage intake forms, and coordinate with medical staff.

The role requires excellent communication, strong organization, and discretion with patient records. On-site position with opportunities to support marketing, payments, and insurance verifications while upholding health and safety standards.

Qualifications

• High school diploma or equivalent; healthcare or business education is a plus.
• Experience in medspa, medical office, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to multitask effectively.
• Proficiency with scheduling software and Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Positive attitude and a passion for providing outstanding client care.

Responsibilities

• Greet and welcome clients in a professional and friendly manner.
• Schedule and confirm client appointments using our booking system.
• Manage client intake forms and maintain accurate patient records.
• Answer phone calls, respond to inquiries, and provide detailed information about services and treatments.
• Coordinate with medical and aesthetic staff to ensure smooth daily operations.
• Assist clients with product purchases and provide guidance on aftercare and treatment plans.
• Maintain a clean, organized, and welcoming reception area.
• Handle billing, payments, and insurance verifications as needed.
• Support marketing efforts by promoting special offers and events.
• Ensure compliance with all health and safety regulations.

Skills

Communication

Organizational skills

Customer service

Education

High school diploma or equivalent

Healthcare or business education a plus

Tools

Scheduling software

Microsoft Office

Job description

Aesthetic Partners in Wake Forest, NC seeks a Medspa Coordinator to ensure smooth daily operations and outstanding client experiences. You will greet clients, schedule appointments, manage intake forms, and coordinate with medical staff.

The role requires excellent communication, strong organization, and discretion with patient records. On-site position with opportunities to support marketing, payments, and insurance verifications while upholding health and safety standards.