Medspa Front Desk & Client Concierge (In-Person)

MIMI JIMENEZ; Alexandria (VA); On-site; USD 32,000 - 33,000; Full time

Job summary

Amani Body Mind Skin is seeking a friendly, organized Front Desk Receptionist / Client Coordinator to greet clients, manage appointments, process payments, and support marketing efforts.

On-site role with a 9:00 AM–5:00 PM schedule. Requires strong customer service, solid computer skills, and knowledge of skincare services; English/Spanish bilingual is a plus. Compensation is $23–$24 per hour, based on experience.

Qualifications

• Previous customer service/front desk experience required; medspa/dermatology/spa experience preferred.
• Excellent customer service skills with a warm demeanor and professional handling of concerns.
• Strong computer skills; comfortable learning scheduling software, client management systems, payment platforms, and electronic records.
• Proficiency with email, Microsoft Office or Google Workspace, and basic spreadsheets.
• Knowledge of skincare products and aesthetic treatments; marketing experience a plus.
• Familiarity with Canva; social media platforms (Instagram/Facebook) a plus.

Responsibilities

• Welcome clients and provide attentive, professional customer service throughout their visit.
• Manage check-in, checkout, payments, deposits, and gift card purchases.
• Answer calls, emails, text messages, and social media inquiries promptly.
• Schedule and confirm appointments, manage provider calendars, and coordinate follow-up visits.
• Ensure intake forms and required consents are completed before appointments.
• Explain services, pricing, memberships, packages, and promotions using approved information.
• Provide general information about skincare products and aesthetic services, including Botox, dermal fillers, facials, chemical peels, microneedling, and laser treatments.
• Refer questions about treatment suitability, risks, and medical recommendations to licensed providers.
• Support skincare retail sales and client rebooking.
• Assist with social media posts, promotional emails, special events, and community outreach.
• Help create and organize marketing content using Canva or similar tools, following client consent and privacy procedures.
• Follow up with prospective clients and track inquiries and bookings.
• Maintain accurate client records and protect confidential information.
• Keep the reception area and retail displays clean, organized, and inviting.
• Assist with inventory tracking and daily administrative tasks.

Skills

Customer service

Front desk operations

Scheduling software

Client management systems

Microsoft Office / Google Workspace

Bilingual English/Spanish

Tools

Canva

Instagram

Facebook

CRM software

Job description

Amani Body Mind Skin is seeking a friendly, organized Front Desk Receptionist / Client Coordinator to greet clients, manage appointments, process payments, and support marketing efforts.

On-site role with a 9:00 AM–5:00 PM schedule. Requires strong customer service, solid computer skills, and knowledge of skincare services; English/Spanish bilingual is a plus. Compensation is $23–$24 per hour, based on experience.