Medspa Front Desk Receptionist

MIMI JIMENEZ; Alexandria (VA); On-site; USD 32,000 - 33,000; Full time

Job summary

Amani Body Mind Skin is seeking a friendly, organized Front Desk Receptionist / Client Coordinator to greet clients, manage appointments, process payments, and support marketing efforts.

On-site role with a 9:00 AM–5:00 PM schedule. Requires strong customer service, solid computer skills, and knowledge of skincare services; English/Spanish bilingual is a plus. Compensation is $23–$24 per hour, based on experience.

Qualifications

• Previous customer service/front desk experience required; medspa/dermatology/spa experience preferred.
• Excellent customer service skills with a warm demeanor and professional handling of concerns.
• Strong computer skills; comfortable learning scheduling software, client management systems, payment platforms, and electronic records.
• Proficiency with email, Microsoft Office or Google Workspace, and basic spreadsheets.
• Knowledge of skincare products and aesthetic treatments; marketing experience a plus.
• Familiarity with Canva; social media platforms (Instagram/Facebook) a plus.

Responsibilities

• Welcome clients and provide attentive, professional customer service throughout their visit.
• Manage check-in, checkout, payments, deposits, and gift card purchases.
• Answer calls, emails, text messages, and social media inquiries promptly.
• Schedule and confirm appointments, manage provider calendars, and coordinate follow-up visits.
• Ensure intake forms and required consents are completed before appointments.
• Explain services, pricing, memberships, packages, and promotions using approved information.
• Provide general information about skincare products and aesthetic services, including Botox, dermal fillers, facials, chemical peels, microneedling, and laser treatments.
• Refer questions about treatment suitability, risks, and medical recommendations to licensed providers.
• Support skincare retail sales and client rebooking.
• Assist with social media posts, promotional emails, special events, and community outreach.
• Help create and organize marketing content using Canva or similar tools, following client consent and privacy procedures.
• Follow up with prospective clients and track inquiries and bookings.
• Maintain accurate client records and protect confidential information.
• Keep the reception area and retail displays clean, organized, and inviting.
• Assist with inventory tracking and daily administrative tasks.

Skills

Customer service

Front desk operations

Scheduling software

Client management systems

Microsoft Office / Google Workspace

Bilingual English/Spanish

Tools

Canva

Instagram

Facebook

CRM software

Job description

Employment Type: Full-time

Schedule: 9:00 AM–5:00 PM

Pay: $23–$24 per hour, based on experience

Location: In person

Amani Body Mind Skin is seeking a friendly, organized, and dependable Front Desk Receptionist / Client Coordinator with excellent customer service, strong computer skills, and some marketing experience. The ideal candidate is knowledgeable about skincare and aesthetic services, including injectables, and enjoys helping clients feel welcomed and informed.

Responsibilities

• Welcome clients and provide attentive, professional customer service throughout their visit.
• Manage check-in, checkout, payments, deposits, and gift card purchases.
• Answer calls, emails, text messages, and social media inquiries promptly.
• Schedule and confirm appointments, manage provider calendars, and coordinate follow-up visits.
• Ensure intake forms and required consents are completed before appointments.
• Explain services, pricing, memberships, packages, and promotions using approved information.
• Provide general information about skincare products and aesthetic services, including Botox, dermal fillers, facials, chemical peels, microneedling, and laser treatments.
• Refer questions about treatment suitability, risks, and medical recommendations to licensed providers.
• Support skincare retail sales and client rebooking.
• Assist with social media posts, promotional emails, special events, and community outreach.
• Help create and organize marketing content using Canva or similar tools, following client consent and privacy procedures.
• Follow up with prospective clients and track inquiries and bookings.
• Maintain accurate client records and protect confidential information.
• Keep the reception area and retail displays clean, organized, and inviting.
• Assist with inventory tracking and daily administrative tasks.

Qualifications

• Previous customer service, front desk, or administrative experience required; medspa, dermatology, plastic surgery, or spa experience preferred.
• Excellent customer service skills, with a warm demeanor and the ability to handle concerns professionally.
• Strong computer skills and confidence learning scheduling software, client management systems, payment platforms, and electronic records.
• Proficiency with email, Microsoft Office or Google Workspace, and basic spreadsheets.
• Working knowledge of skincare products, common skin concerns, and aesthetic treatments, including neuromodulators such as Botox and dermal fillers.
• Some marketing experience, including social media management, content creation, email campaigns, or promotional events.
• Familiarity with Instagram, Facebook, and Canva preferred.
• Strong communication, organization, and attention to detail.
• Comfortable discussing pricing, services, and products without pressuring clients.
• Reliable, punctual, and able to manage multiple priorities.
• Bilingual English/Spanish skills are a plus.

Amani Body Mind Skin is an equal opportunity employer.