MedSpa Coordinator

KINDCARE PEDIATRIC CENTER; New Jersey; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Employee discounts on products and/or 

Complimentary treatment each quarter

Commission opportunities on sales

Growth opportunities within the team

Supportive and positive team

Job summary

Dahlia's Wellness Center & Medspa is seeking a friendly, organized Patient/Client Coordinator to join our growing team in Passaic, NJ. You will be the first contact for our clients, supporting scheduling, communication, and client retention to create an exceptional client experience.

Tuesdays-Saturdays in Passaic, you will manage front desk tasks, intake forms, and maintain a welcoming reception area while educating clients on services and promotions to foster a luxury experience.

Qualifications

• Excellent communication and customer service skills.
• Organized, reliable, and detail oriented.
• Comfortable using phones, social media, texting, and scheduling software.
• Sales experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer phones, texts, emails, and online inquiries.
• Schedule and confirm appointments.
• Follow up with prospective and existing clients.
• Assist with client retention and rebooking.
• Check clients in and out.
• Manage intake forms and client records.
• Support daily office operations.
• Maintain a clean, organized, and welcoming reception area.
• Educate clients on services, packages, and promotions.
• Assist with package and product sales.
• Request reviews and testimonials.
• Help create a positive, luxury client experience.

Skills

Excellent communication

Professional demeanor

Bilingual English/Spanish

Organized and detail oriented

Sales experience (preferred)

Tools

Scheduling software

Phone/text/email handling tools

Job description

Job Description

Dahlia's Wellness Center & Medspa is seeking a friendly, organized, and professional Patient/Client Coordinator to join our growing team.

As the first point of contact for our clients, you will play a key role in creating an exceptional client experience while supporting daily operations, scheduling, communication, and client retention.

Tuesdays-Saturdays | Passaic, NJ

About Us:

Dahlia's Wellness Center is a family-owned, physician-led, bilingual wellness and aesthetic practice dedicated to providing exceptional care, personalized treatment plans, and a welcoming client experience. We believe in building lasting relationships through education, integrity, and genuine care, helping our clients look and feel their best with confidence.

We are looking for someone who is:

• Warm, professional, and personable
• Comfortable building relationships with clients
• Confident speaking on the phone and following up with leads
• Organized, proactive, and detail-oriented
• Coachable and eager to learn
• Passionate about wellness, beauty, skincare, and client care
• Comfortable discussing services, promotions, and treatment options with clients

Responsibilities:

Client Communication

• Answer phones, texts, emails, and online inquiries
• Schedule and confirm appointments
• Follow up with prospective and existing clients
• Assist with client retention and rebooking

Front Desk Operations

• Check clients in and out
• Manage intake forms and client records
• Support daily office operations
• Maintain a clean, organized, and welcoming reception area

Sales & Client Experience

• Educate clients on services, packages, and promotions
• Assist with package and product sales
• Request reviews and testimonials
• Help create a positive, luxury client experience

Qualifications

• Excellent communication and customer service skills
• Organized, reliable, and detail-oriented
• Comfortable using phones, social media, texting, and scheduling software
• Sales experience preferred
• Bilingual (English/Spanish) preferred
• Medspa, spa, medical office, salon, or hospitality experience preferred

Benefits:

• Employee discounts on products and services
• Complimentary treatment each quarter (facial, laser session, etc.)
• Commission opportunities on sales
• Growth opportunities within the company
• Supportive and positive team environment

Salary based on experience