Wellness Concierge & Client Experience Specialist

Divine Med Spa; Exton, Northern (PA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay based on experience

Commissions on membership sales

Employee discount on products and spa

Access to in-store services after 60+”

Career path and advancement

Job summary

Divine Med Spa is seeking a friendly Wellness Host to welcome clients and efficiently manage front desk tasks in Exton, PA. You will greet clients, handle inquiries, schedule appointments, process payments, and promote memberships and service packages to support client goals.

The role emphasizes excellent communication, confidentiality, and a positive team culture within a caring wellness environment. Weekend availability is required.

Qualifications

• Interest in wellness industry and helping others.
• Empathetic, friendly, and client-focused demeanor.
• Strong work ethic with attention to detail.
• Able to communicate confidential information discreetly.
• Excellent customer service and receptionist capabilities.
• Open to working weekends and flexible shifts.

Responsibilities

• Greet clients and guests and manage front desk operations.
• Answer phone calls, respond to inquiries, and schedule appointments.
• Process payments and assist with basic client service tasks.
• Educate clients on spa services and retail offerings.
• Maintain a clean, welcoming reception area and support brand image.
• Assist with lead generation, events, and social media efforts as needed.

Skills

Excellent communication

Customer service

Reception desk management

Interpersonal skills

Computer skills

Confidentiality

Punctual and reliable

Team oriented

Education

High School degree

Tools

POS/payments systems

Appointment scheduling software

Job description

Divine Med Spa is seeking a friendly Wellness Host to welcome clients and efficiently manage front desk tasks in Exton, PA. You will greet clients, handle inquiries, schedule appointments, process payments, and promote memberships and service packages to support client goals.

The role emphasizes excellent communication, confidentiality, and a positive team culture within a caring wellness environment. Weekend availability is required.