Medication Refill Specialist - Patient Care Coordinator

DMC Primary Care; Derry, Northern (NH, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Paid time off

401K

Full-time hours

Job summary

DMC Primary Care is seeking a personable Refill Specialist to join our team in Derry, NH. This full-time, on-site position supports clinical staff by reviewing refill requests and ensuring guideline compliance, with multiple submission sources and EMR updates.

The role emphasizes critical thinking, timely refills, and professional patient communication in a fast-paced, HIPAA-conscious environment. Excellent customer service is essential.

Qualifications

• Pharmacy technician certification or medical assistant training preferred; willing to train.
• High school diploma or GED required.
• 2+ years in a physician's office, pharmacy, or customer service preferred.
• Excellent interpersonal and communication skills with emphasis on customer service.
• Ability to follow oral and written instructions; confidentiality (HIPAA).

Responsibilities

• Review refill requests and ensure medication protocols are met.
• Handle refills from phone line, E-prescribe, mail, patient portal, and fax.
• Apply critical thinking and clinical knowledge to each refill per guidelines.
• Calculate refill due dates before provider authorization.
• Authorize refills per provider guidance and relay to pharmacy by phone/fax.
• Update EMR with medication refill information.
• Manage refills promptly within designated timeframes.

Skills

Pharmacy Technician Certification

Medical Assistant Training

Customer Service

Interpersonal Communication

HIPAA confidentiality

Education

High School Diploma or GED

Job description

DMC Primary Care is seeking a personable Refill Specialist to join our team in Derry, NH. This full-time, on-site position supports clinical staff by reviewing refill requests and ensuring guideline compliance, with multiple submission sources and EMR updates.

The role emphasizes critical thinking, timely refills, and professional patient communication in a fast-paced, HIPAA-conscious environment. Excellent customer service is essential.