Medication Management Tech Support (Remote After Training)

RXinsider LTD.; Portland, Northern (OR, KY); Hybrid; USD 55,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, and vision coverage

401(k) with company match

Life, AD&D, and disability insurance

Job summary

Capsa Healthcare is seeking a Technical Support Specialist to deliver technical assistance for our medication management products. The role reports to the Product Support Supervisor and is based in Portland, Oregon, with initial on-site training for six months before transitioning to remote work.

The ideal candidate has 3+ years in customer service or technical support, knowledge of ERP and CRM systems (Syteline, Salesforce.com), and experience with electrical voltage measurements.

Qualifications

• Three years of experience in customer service, technical support, or help desk.
• BA/BS degree preferred.
• Excellent verbal and written communication skills required.
• Firm understanding of ERP and CRM systems (Syteline, Salesforce.com).
• Experience measuring AC/DC voltages with a voltmeter.

Responsibilities

• Handle calls/requests for quotations, orders, and troubleshooting.
• Coordinate orders to meet customer needs and production capabilities.
• Communicate with customers through multiple channels in a constructive manner.
• Provide tier-two technical support for Capsa products or systems.
• Triage and escalate complex issues to higher-level teams.
• Process product warranty shipments.
• Receive and resolve customer complaints and concerns.

Skills

Technical support

Customer service

Verbal & written communication

ERP systems

CRM systems

Electrical measurement

Education

BA / BS preferred

Tools

Syteline

Salesforce.com

Job description

Capsa Healthcare is seeking a Technical Support Specialist to deliver technical assistance for our medication management products. The role reports to the Product Support Supervisor and is based in Portland, Oregon, with initial on-site training for six months before transitioning to remote work.

The ideal candidate has 3+ years in customer service or technical support, knowledge of ERP and CRM systems (Syteline, Salesforce.com), and experience with electrical voltage measurements.