Medication Management Tech Support (Remote After Training)

Capsa Healthcare

Portland (OR)

Hybrid

USD 30,000 - 33,000

Full time

5 days ago

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Benefits offered by this job

Competitive salary

Paid time off

Paid holidays

Medical, dental, and vision coverage

Paid parental leave

401(k) with company match

Life, AD&D, LTD insurance

Voluntary short-term disability

Supplemental life

AD&D

Hospital indemnity insurance

Job summary

Capsa Healthcare seeks a Technical Support Specialist focused on medication management products, delivering expert support and troubleshooting. The role begins with full-time, on-site training in Portland, OR, transitioning to remote work after training.

You will engage with customers and internal teams to ensure high-quality service and issue resolution. The position requires three-plus years in customer service or technical support, with strong communication and ERP/CRM knowledge, including

Qualifications

Three years of experience in customer service, technical support, or help desk.
BA/BS preferred.
Excellent verbal and written communication skills are required.
Firm understanding of ERP and CRM systems; Capsa currently uses Syteline and Salesforce.com.
Experience measuring AC & DC voltages with a voltmeter.

Responsibilities

Responsible for all calls/requests for quotations, order processing, and troubleshooting.
Coordinate and manage orders to customer’s needs and production capabilities.
Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
Provide exemplary service to all customers, internal and external.
Provide tier-two level technical support for customer issues concerning Capsa products or systems.
Triage and elevate customer technical issues as necessary to additional level support.
Process product warranty shipments.
Receive and resolve all incoming customer complaints & concerns.