Medicare Welcome & Onboarding Specialist

Retireefirs; Mount Laurel Township (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401k contribution

Generous vacation time

Opportunity to grow

Fastest 50 Growing Companies in NJ

Job summary

LaborFirst, based in Mount Laurel, NJ, is seeking a Welcome Coordinator to greet newly eligible individuals and introduce them to their Medicare Plan and RetireeFirst benefits.

You will guide customers through the onboarding process, verify demographics and plan details on calls, and help members locate in-network providers and services, ensuring accurate enrollment and a positive first impression of LaborFirst's service standards.

Qualifications

• High School Diploma or Equivalent.
• 3-5 years of related customer service experience.
• Knowledge of Microsoft Excel and Data Management.

Responsibilities

• Make proactive, outbound welcome calls to newly eligible individuals to introduce them to their Medicare Plan and to RetireeFirst.
• Provide plan education by reviewing plan benefits and coverage details while clearly explaining plan rules to ensure members understand how to utilize their new healthcare services.
• Guide members through the formal, step-by-step onboarding and enrollment process to ensure completion and accuracy of all initial paperwork and requirements are satisfied.
• Perform data verification by confirming member demographics, contact preferences, and eligibility details during the call to ensure internal membership database accuracy
• Assist members with resource navigation, directing them how to find in-network doctors, pharmacies, and urgent care facilities associated with their specific plan tier.

Skills

Customer service

Microsoft Excel

Data management

Communication

Education

High School Diploma or Equivalent

Job description

LaborFirst, based in Mount Laurel, NJ, is seeking a Welcome Coordinator to greet newly eligible individuals and introduce them to their Medicare Plan and RetireeFirst benefits.

You will guide customers through the onboarding process, verify demographics and plan details on calls, and help members locate in-network providers and services, ensuring accurate enrollment and a positive first impression of LaborFirst's service standards.