Welcome Call Specialist

RetireeFirst; Mount Laurel Township (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401k contribution

Generous vacation time

Opportunity to grow

Fastest 50 Growing Companies in NJ

Job summary

LaborFirst, based in Mount Laurel, NJ, is seeking a Welcome Coordinator to greet newly eligible individuals and introduce them to their Medicare Plan and RetireeFirst benefits.

You will guide customers through the onboarding process, verify demographics and plan details on calls, and help members locate in-network providers and services, ensuring accurate enrollment and a positive first impression of LaborFirst's service standards.

Qualifications

• High School Diploma or Equivalent.
• 3-5 years of related customer service experience.
• Knowledge of Microsoft Excel and Data Management.

Responsibilities

• Make proactive, outbound welcome calls to newly eligible individuals to introduce them to their Medicare Plan and to RetireeFirst.
• Provide plan education by reviewing plan benefits and coverage details while clearly explaining plan rules to ensure members understand how to utilize their new healthcare services.
• Guide members through the formal, step-by-step onboarding and enrollment process to ensure completion and accuracy of all initial paperwork and requirements are satisfied.
• Perform data verification by confirming member demographics, contact preferences, and eligibility details during the call to ensure internal membership database accuracy
• Assist members with resource navigation, directing them how to find in-network doctors, pharmacies, and urgent care facilities associated with their specific plan tier.

Skills

Customer service

Microsoft Excel

Data management

Communication

Education

High School Diploma or Equivalent

Job description

• Location 1000 Midlantic Drive,Mount Laurel Township, NJ, 08054,United States
• Base Pay $45,000.00 - $55,000.00 / Year
• Employee Type FT Non-Exempt

LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450+ clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.

As a Welcome Coordinator, you will be among the first to speak to newly eligible individuals to inform them of their designated Medicare Plan and provide insights into RetireeFirst. Your guidance through the step-by-step, formal onboarding process will lay the foundation for the service expectation standards our members have come to expect. You will play a pivotal part in ensuring RetireeFirst leaves a positive, lasting impression with our members.

Role Responsibilities:

• Make proactive, outbound welcome calls to newly eligible individuals to introduce them to their Medicare Plan and to RetireeFirst.
• Provide plan education by reviewing plan benefits and coverage details while clearly explaining plan rules to ensure members understand how to utilize their new healthcare services.
• Guide members through the formal, step-by-step onboarding and enrollment process to ensure completion and accuracy of all initial paperwork and requirements are satisfied.
• Perform data verification by confirming member demographics, contact preferences, and eligibility details during the call to ensure internal membership database accuracy
• Assist members with resource navigation, directing them how to find in-network doctors, pharmacies, and urgent care facilities associated with their specific plan tier.

Requirements

Required:

• High School Diploma or Equivalent
• Ability to explain complex subject matter (ex: Medicare Plans)
• 3-5 years of related customer service experience
• Knowledge of Microsoft Excel and Data Management

Summary

LaborFirst is committed to regulatory excellence and operational integrity. We have attained HITRUST r2 certification for our Box and Salesforce platforms and hold full URAC Core Accreditation. With headquarters in Mount Laurel, NJ, and our LaborFirst West facility in Scottsdale, AZ, our award-winning team and services have earned national recognition. We consistently achieve world-class Net Promoter Scores (NPS), have been named on the Philadelphia Business Journal’s Best Places to Work list, and have received multiple industry accolades, including a 2024 and 2025 Gold Stevie Award for Front-Line Customer Service Team of the Year. Connect with us at LaborFirst.com .

401k contribution

Generous vacation time

Opportunity to grow

Fastest 50 Growing Companies in NJ

Must be excluded from OIG/SAM

All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics, or disability unrelated to job performance.