On-Site Customer Service Specialist - Medicare Support

Maximus; Winchester (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Maximus in Winchester, KY is seeking a customer service representative to handle basic inquiries through phone, email, web chat, or written letters. The role requires on-site work at the office. You will use standard systems to track information, assist with online applications, and ensure timely and courteous responses.

Training will cover HIPAA policies and client regulations. This position emphasizes teamwork, reliable attendance, and adherence to privacy rules, with potential overtime and

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Ability to speak and read English clearly.
• Willingness to work on-site; overtime may be required.

Responsibilities

• Provide customer service for basic inquiries via multiple channels such as telephone, emails, web chats, or written letters.
• Use a computerized system to track information and troubleshoot.
• Refer calls to CSR Lead when needed.
• Complete basic call logs and process online applications.
• Maintain up-to-date knowledge of client regulations and policies.

Skills

Customer service

English fluency

Education

High School diploma or equivalent

Job description

Maximus in Winchester, KY is seeking a customer service representative to handle basic inquiries through phone, email, web chat, or written letters. The role requires on-site work at the office. You will use standard systems to track information, assist with online applications, and ensure timely and courteous responses.

Training will cover HIPAA policies and client regulations. This position emphasizes teamwork, reliable attendance, and adherence to privacy rules, with potential overtime and