Medicare Policy Services CSR: Impactful Support

integritymarketing; Clearwater (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Integrity is seeking a customer service representative for the insurance sector, focusing on Medicare policy holders. The role emphasizes prompt, courteous phone-based service and accurate documentation of inquiries and changes.

Responsibilities include handling Medicare Supplement calls, outbound information requests, and maintaining complete audit trails for policy files while coordinating with supervisors to ensure consistent, compliant responses.

Qualifications

• High school diploma or GED required.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.

Responsibilities

• Answer incoming Medicare Supplement calls to provide policy/status information.
• Place outbound calls to provide or obtain information.
• Document all calls using the online documentation program.
• Transfer or refer misdirected calls to appropriate departments.
• Process customer requests using internal procedures.
• Produce correspondence and document files for audit trails.
• Process bank changes, NR updates, and address changes.
• Communicate with supervisors to ensure accurate responses.

Skills

Phone handling

Active listening

Documentation

Microsoft Office

Time management

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Integrity is seeking a customer service representative for the insurance sector, focusing on Medicare policy holders. The role emphasizes prompt, courteous phone-based service and accurate documentation of inquiries and changes.

Responsibilities include handling Medicare Supplement calls, outbound information requests, and maintaining complete audit trails for policy files while coordinating with supervisors to ensure consistent, compliant responses.