Medicare Policy Services Specialist

Integrity; Tampa (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Integrity is hiring for a phone-based customer service role supporting Medicare policy holders in the Tampa, FL area. You will handle inquiries, document calls, and process requests using internal procedures to ensure accurate, timely service.

Ideal candidates have a high school diploma, insurance background preferred, and up to 2 years of customer support. Strong communication and multitasking abilities are essential for success in this role.

Qualifications

• High school diploma or GED required or equivalent.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Reliable transportation and punctuality.
• May have agent license but no active appointments.

Responsibilities

• Answer incoming Medicare Supplement calls per quality standards to provide information to agents/insured.
• Place outgoing calls to provide or obtain information.
• Document all calls using the online documentation program.
• Transfer or refer misdirected calls using approved methods.
• Process customer requests using internal and client procedures.
• Produce correspondence to customers and document material for audit trail.
• Process Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards.
• Communicate with Supervisor and team to ensure accurate responses and avoid duplication.

Skills

High school diploma or GED

Insurance background

Customer support experience

Phone handling

Microsoft Office

Adaptability

Communication

multitasking/time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Integrity is hiring for a phone-based customer service role supporting Medicare policy holders in the Tampa, FL area. You will handle inquiries, document calls, and process requests using internal procedures to ensure accurate, timely service.

Ideal candidates have a high school diploma, insurance background preferred, and up to 2 years of customer support. Strong communication and multitasking abilities are essential for success in this role.