Medicare & Medicaid CSR — Compassionate Call Center Pro

Vitalizing Business Solutions Inc.; Winchester (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Vitalizing Business Solutions Inc. in Winchester, KY is seeking a Customer Service Representative to be the primary contact for ACA beneficiaries, providing accurate information and guiding through Medicare/Medicaid benefits.

This on-site role requires empathy, clear communication, and the ability to document interactions accurately in our CRM. The CSR will handle inbound calls, assist with enrollment and statements, comply with CMS/HIPAA guidelines, and work collaboratively with teammates to

Qualifications

• High School Diploma or GED is required.
• Minimum 1 year of customer service experience.
• Must read and speak English clearly.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office.
• On-site requirement in Winchester, KY.

Responsibilities

• Answer inbound calls from Medicare and Medicaid recipients regarding benefits, eligibility, claims, and coverage.
• Assist beneficiaries with statements, enrollment processes, and locating providers.
• Adhere to CMS regulations, HIPAA guidelines, and company policies.

Skills

Customer service

Communication skills

Active listening

Empathy

Data entry

Team player

English fluency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Vitalizing Business Solutions Inc. in Winchester, KY is seeking a Customer Service Representative to be the primary contact for ACA beneficiaries, providing accurate information and guiding through Medicare/Medicaid benefits.

This on-site role requires empathy, clear communication, and the ability to document interactions accurately in our CRM. The CSR will handle inbound calls, assist with enrollment and statements, comply with CMS/HIPAA guidelines, and work collaboratively with teammates to