Medicare Policy Support Specialist — Growth-Focused Team

Integrity; Clearwater (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Integrity, LLC in Florida seeks a phone-based customer service professional to support Medicare policy holders. You will use policy forms, insurance knowledge, and internal procedures to answer inquiries and process requests, and you will thoroughly document telephone calls and written correspondence.

Key tasks include handling incoming Medicare Supplement calls, placing outbound calls, and accurately updating policy files with changes and audit trails.

Qualifications

• High school diploma or GED equivalent.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.

Responsibilities

• Answer incoming Medicare Supplement calls to provide information to agents/insured about policy status.
• Place outgoing calls to provide or obtain information.
• Document all calls using the online documentation system.
• Transfer or refer misdirected calls to appropriate individuals or offices.
• Process customer requests using internal procedures.
• Produce correspondence to customers and document material for audit trail.
• Efficiently process changes and ID cards.
• Communicate with supervisor and team to ensure accurate responses.

Skills

Customer support

Phone handling

Active listening

Documentation

Communication

Multitasking

Time management

Punctuality

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Integrity, LLC in Florida seeks a phone-based customer service professional to support Medicare policy holders. You will use policy forms, insurance knowledge, and internal procedures to answer inquiries and process requests, and you will thoroughly document telephone calls and written correspondence.

Key tasks include handling incoming Medicare Supplement calls, placing outbound calls, and accurately updating policy files with changes and audit trails.