Medicare Policy Support Specialist

Insurance Administrative Solutions, L.L.C.; Idaho; On-site; USD 35,000 - 45,000; Full time

Job summary

Integrity, LLC is seeking a courteous, phone-based customer service representative to assist Medicare policy holders. You will answer inquiries and provide information about policy status, using applicable forms, insurance regulations, and internal procedures.

You will thoroughly document calls, changes, and written correspondence, place outgoing calls when needed, transfer misdirected inquiries, and process customer requests according to internal guidelines.

Qualifications

• High school diploma or GED required.
• Up to 2 years of customer support experience.
• Insurance background preferred.
• Strong phone handling and listening skills.
• Proficient with Microsoft Office.
• Excellent communication and documentation abilities.
• Reliable transportation and punctuality.
• Ability to multitask and prioritize.

Responsibilities

• Answer Medicare Supplement calls to inform agents/insured about policy status.
• Place outgoing calls to provide or obtain information.
• Document calls using the online documentation system.
• Transfer misdirected calls to the appropriate office.
• Process customer requests per procedures.
• Produce customer correspondence and maintain audit trail.
• Process Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards.
• Coordinate with supervisor and teammates to ensure accurate responses.

Skills

Phone skills

Active listening

Communication

Documentation

Time management

Multi-tasking

Punctuality

Customer support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Integrity, LLC is seeking a courteous, phone-based customer service representative to assist Medicare policy holders. You will answer inquiries and provide information about policy status, using applicable forms, insurance regulations, and internal procedures.

You will thoroughly document calls, changes, and written correspondence, place outgoing calls when needed, transfer misdirected inquiries, and process customer requests according to internal guidelines.