Insurance Customer Care Specialist - Medicare Support

Insurance Administrative Solutions, L.L.C.; Clearwater (FL); Vor Ort; USD 19.000 - 30.000; Vollzeit

Zusammenfassung

Insurance Administrative Solutions (IAS) is seeking a friendly, detail-oriented customer service professional to handle Medicare Supplement inquiries, document calls, and support policy processing. The role emphasizes accurate data entry and courteous service across callers and agents.

You should have a high school diploma, up to 2 years' experience, and comfort with Microsoft Office. The position requires reliable transportation and punctuality, with opportunities to grow within a collaborative

Qualifikationen

• High school diploma or GED equivalent.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and the ability to be punctual and dependable.
• May have agent license but no active appointments.

Aufgaben

• Provide prompt, courteous customer service and meet or exceed service standards.
• Answer incoming Medicare Supplement calls to provide information to agents/insured.
• Place outgoing calls to provide or obtain information.
• Document all calls and changes in the online system.
• Transfer or refer misdirected calls to appropriate individuals or departments.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters and maintain audit trails.
• Efficiently process Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards.
• Communicate openly with Supervisor and team members to avoid duplication of efforts.

Kenntnisse

Phone handling

Active listening

Communication

Documentation

Multi-tasking

Time management

Reliability

Transportation

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Insurance Administrative Solutions (IAS) is seeking a friendly, detail-oriented customer service professional to handle Medicare Supplement inquiries, document calls, and support policy processing. The role emphasizes accurate data entry and courteous service across callers and agents.

You should have a high school diploma, up to 2 years' experience, and comfort with Microsoft Office. The position requires reliable transportation and punctuality, with opportunities to grow within a collaborative