Medicare Insurance Support Specialist

Insurance Administrative Solutions; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Insurance Administrative Solutions in Clearwater, FL is seeking a Customer Service Representative to handle Medicare Supplement inquiries, document interactions, and support customers with policy information. You will answer calls, place outbound contacts, and ensure accurate record-keeping in our systems.

The role requires a high school diploma or GED, up to 2 years in customer support, and solid communication skills.

Qualifications

• High school diploma or GED equivalent.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Excellent communication and documentation skills.
• Familiarity with Microsoft Office products.

Responsibilities

• Answer incoming Medicare Supplement calls to provide information to agents/insured about policy status or questions.
• Place outgoing calls to provide or obtain information.
• Document all calls using the online documentation program.
• Transfer or refer misdirected calls to the appropriate department or offices.
• Process customer requests using internal and client-mandated procedures.
• Produce correspondence to customers using approved letters and maintain a clear audit trail.

Job description

Insurance Administrative Solutions in Clearwater, FL is seeking a Customer Service Representative to handle Medicare Supplement inquiries, document interactions, and support customers with policy information. You will answer calls, place outbound contacts, and ensure accurate record-keeping in our systems.

The role requires a high school diploma or GED, up to 2 years in customer support, and solid communication skills.