Medicare Insurance Support Specialist - Call Center

Integrity; Clearwater (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Integrity is seeking a Customer Service Representative - Call Center in Clearwater, FL to deliver prompt, courteous service for insurance-related inquiries. You will handle Medicare Supplement calls, document interactions, and process customer requests using internal procedures.

The role requires strong communication, active listening, and the ability to multi-task in a fast-paced environment. A high school diploma or GED is required, and some insurance knowledge is preferred; on-site work in

Qualifikationen

• High school diploma or GED equivalent required.
• Insurance background preferred.

Aufgaben

• Provide prompt, courteous customer service per standards.
• Answer incoming Medicare Supplement calls and provide information to agents/insured.
• Document all calls and written correspondence to maintain audit trail.
• Process customer requests per internal & client procedures.
• Produce correspondence to customers using approved letters.
• Fully document policy files or image systems with related material.

Kenntnisse

Phone handling

Active listening

Customer service

Documentation

Multi-tasking

Time management

Communication

Insurance knowledge

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Integrity is seeking a Customer Service Representative - Call Center in Clearwater, FL to deliver prompt, courteous service for insurance-related inquiries. You will handle Medicare Supplement calls, document interactions, and process customer requests using internal procedures.

The role requires strong communication, active listening, and the ability to multi-task in a fast-paced environment. A high school diploma or GED is required, and some insurance knowledge is preferred; on-site work in