Medicare Patient Service Specialist

Commence; Virginia Beach (VA); In loco; USD 29.000 - 41.000; Tempo pieno

Descrizione del lavoro

Commence is seeking a Patient Service Representative (Clerk III) to inform beneficiaries, triage calls, and support the Medicare Helpline. You will work in an office setting with a focus on accuracy, confidentiality, and timely responses.

Ideal candidates have experience in call centers or patient services, knowledge of CMS and BFCC-QIO programs, and strong English communication. The role may require weekend shifts and audits.

Competenze

• Experience as a call center or patient service representative.
• Strong business English and medical terminology.
• Knowledge of CMS, Medicare and BFCC‑QIO programs.

Mansioni

• Inform beneficiaries of rights and responsibilities.
• Triage beneficiary calls and assist with case intake.
• Maintain accurate mailing lists and coordinate mailings.
• Enter data into software accurately and timely.
• Support ISO audits and maintain confidentiality per HIPAA/HITECH.

Conoscenze

Communication skills

Medical terminology

Call center experience

Data entry

Formazione

Associate degree in business or health information management

Secretarial school credential

High school diploma or GED

Descrizione del lavoro

Commence is seeking a Patient Service Representative (Clerk III) to inform beneficiaries, triage calls, and support the Medicare Helpline. You will work in an office setting with a focus on accuracy, confidentiality, and timely responses.

Ideal candidates have experience in call centers or patient services, knowledge of CMS and BFCC-QIO programs, and strong English communication. The role may require weekend shifts and audits.