Medicare & Patient Access Specialist

8350 Oak Street Health MSO LLC; Denver (CO); On-site; USD 33,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Denver is seeking a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance options, helping them access care and stay engaged with their health plan.

You will serve as an in-clinic insurance resource, assist with navigating benefits and bills, and support the care team with operational activities while delivering exceptional customer service.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Experience helping patients understand insurance coverage.
• Strong communication and customer-service skills; ability to work with diverse communities.

Responsibilities

• Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan.
• Serve as internal resource in the clinic on insurance questions for providers and staff.
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage.
• Manage the welcome visit and orientation process for new Oak Street Health patients.
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs.
• Support the clinic management team on operational activities as needed, including scheduling and billing.
• Provide exceptional customer service.
• Foster patient engagement through the design and execution of events, including center tours.
• Other duties as assigned

Skills

Computer skills

Customer service

Interpersonal communication

Education

Bachelor's degree preferred or equivalent experience

Tools

CRM

Gmail/Docs/Excel

Job description

Oak Street Health in Denver is seeking a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance options, helping them access care and stay engaged with their health plan.

You will serve as an in-clinic insurance resource, assist with navigating benefits and bills, and support the care team with operational activities while delivering exceptional customer service.