Medicare Patient Access Navigator

Oak Street Health, part of CVS Health; Norfolk (VA); On-site; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

Patient Relations Analysts are integral to the clinic team, serving as the insurance experts and advocates for patients while aiding the care and outreach teams with Medicare questions and eligibility. Open Enrollment support is a key period.

Qualifications

• Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization

Responsibilities

• Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
• Serve as internal resource in the clinic on insurance questions for providers and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage the welcome visit and orientation process for new Oak Street Health patients
• Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
• Support the clinic management team on operational activities as needed, including scheduling and billing
• Provide exceptional customer service
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Skills

Computer skills

US work authorization

CRM experience

Education

Bachelor's degree or equivalent

Job description

Oak Street Health is seeking a Patient Relations Analyst to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

Patient Relations Analysts are integral to the clinic team, serving as the insurance experts and advocates for patients while aiding the care and outreach teams with Medicare questions and eligibility. Open Enrollment support is a key period.