Medicare & Patient Access Navigator

Oak Street Health, part of CVS Health; Independence (MO); On-site; USD 29,067 - 56,343; Full time

Benefits offered by this job

Comprehensive benefits package including medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health, part of CVS Health, is seeking a Patient Relations Analyst in Independence, Missouri. In this full-time role, you will educate patients on Medicare programs and assist them in navigating insurance issues. Your responsibilities will include managing patient engagement and providing exceptional customer service.

The position comes with a comprehensive benefits package, including medical coverage, paid time off, and retirement savings options. Candidates should possess strong computer skills and the ability to communicate effectively.

Qualifications

• US work authorization is required.
• Experience with helping patients understand their insurance coverage is a plus.
• Experience navigating the healthcare system, especially with Medicare, is desirable.

Responsibilities

• Assist patients with navigating Medicare and insurance issues.
• Serve as a resource for clinic staff on insurance questions.
• Manage the welcome visit for new patients.
• Educate patients on public benefits application processes.
• Provide exceptional customer service.

Skills

Computer Skills: Ability to quickly navigate and use multiple computer programs

Proficiency in non-English languages like Spanish, Polish, Russian

Education

Bachelor degree preferred or equivalent experience

Tools

Gmail

MS Word or Google Docs

Excel

Job description

Oak Street Health, part of CVS Health, is seeking a Patient Relations Analyst in Independence, Missouri. In this full-time role, you will educate patients on Medicare programs and assist them in navigating insurance issues. Your responsibilities will include managing patient engagement and providing exceptional customer service.

The position comes with a comprehensive benefits package, including medical coverage, paid time off, and retirement savings options. Candidates should possess strong computer skills and the ability to communicate effectively.