Medicare Insurance Support Specialist

Integrity; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Integrity, a leading independent distributor of life, health, and wealth insurance products, seeks a customer service specialist to support agents and insureds. You will deliver prompt, courteous service and accurately document interactions.

This role emphasizes teamwork and adherence to internal procedures. Based in Florida, the position requires strong phone skills, active listening, and proficient use of Microsoft Office.

Qualifications

• High school diploma or GED equivalent.
• Insurance background preferred.
• Up to 2 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with Microsoft Office products.
• Ability to adapt and respond to different types of people and tasks.
• Excellent communication and documentation skills.
• Ability to multi-task, prioritize, and manage time effectively and efficiently.
• Reliable transportation and the ability to be punctual and dependable.
• May have agent license but no active appointments.

Responsibilities

• Answer incoming Medicare Supplement calls to provide information to agents/insured about policy status.
• Place outgoing calls to provide or obtain information.
• Document all calls using the online documentation program.
• Transfer or refer misdirected calls to appropriate individuals or offices.
• Process customer requests using internal procedures.
• Produce correspondence to customers and maintain an audit trail.
• Efficiently process Bank Changes, Cancel NR, Death NR, Address Changes and ID Cards.
• Communicate openly with Supervisor and team members to ensure accurate responses.

Skills

Phone handling

Active listening

Communication

Documentation

Multitasking

Time management

Reliability

Education

High school diploma

Tools

Microsoft Office

Job description

Integrity, a leading independent distributor of life, health, and wealth insurance products, seeks a customer service specialist to support agents and insureds. You will deliver prompt, courteous service and accurately document interactions.

This role emphasizes teamwork and adherence to internal procedures. Based in Florida, the position requires strong phone skills, active listening, and proficient use of Microsoft Office.