Medicare Customer Support Trainee - Senior Care

Remote Jobs; Chattanooga (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Customer Service Representative in the Senior Care department to assist Medicare-eligible members with providers, billing issues, prescriptions, and more.

You will multitask and document interactions across channels, aiming for first-contact resolution. Training lasts 12–14 weeks (8:00 am–4:45 pm EST) with on-site days; after training, rotating shifts may start as early as 8:00 AM or end as late as 9:00 PM EST.

Qualifications

• 1 year of customer service experience required.
• High School Diploma or equivalent.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
• Work overtime as required.

Skills

MS Office

Communication skills

Interpersonal skills

Time management

Independent worker

Problem solving

Typing while talking

Education

High School Diploma

Job description

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Customer Service Representative in the Senior Care department to assist Medicare-eligible members with providers, billing issues, prescriptions, and more.

You will multitask and document interactions across channels, aiming for first-contact resolution. Training lasts 12–14 weeks (8:00 am–4:45 pm EST) with on-site days; after training, rotating shifts may start as early as 8:00 AM or end as late as 9:00 PM EST.