Remote Commercial Customer Service Trainee

BlueCross BlueShield of Tennessee; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Commercial Customer Service Trainee to handle member inquiries by telephone and through chat, email, and Teams.

This full-time, remote role requires at least 1 year of customer service experience, a high school diploma, and proficiency with Microsoft Office. Training begins January 4, 2027 and lasts 22 weeks, with rotating shifts after training.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a customer service support role required.
• Proficient in Microsoft Office and strong communication skills.

Responsibilities

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing.
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules.
• Work overtime as required.

Skills

Microsoft Office

Communication skills

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

TEAMS

Job description

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Commercial Customer Service Trainee to handle member inquiries by telephone and through chat, email, and Teams.

This full-time, remote role requires at least 1 year of customer service experience, a high school diploma, and proficiency with Microsoft Office. Training begins January 4, 2027 and lasts 22 weeks, with rotating shifts after training.