Remote Customer Experience Advocate I

CGS Administrators LLC; Nashville (TN); A distancia; USD 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401k retirement plan with companymatch

Life Insurance

Paid Time Off (PTO)

Education Assistance

Service Recognition

Discounts for movies/theaters/zoos

Descripción de la vacante

CGS, a BlueCross BlueShield subsidiary, is seeking a remote, full-time Customer Service Associate to support inquiries via phone, email, web, or walk-in. You will document inquiries, coordinate with departments, and help resolve issues while maintaining accurate records.

Training lasts six weeks with evenings 7:30pm–4:00pm CT; after training, typical hours are 8:30am–5:00pm CT. A CMS residency requirement applies; candidates must have lived in the US for at least three of the last five years.

Formación

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle high-stress situations.
• Good judgment and the ability to learn multiple computer systems.
• Familiarity with word processing, spreadsheets and database software.

Responsabilidades

• Respond to inquiries by phone, email, web or walk-in and document them accurately.
• Coordinate with departments to resolve problems and assist with priority inquiries.
• Provide feedback to management and follow through on complaints until resolved.
• Maintain knowledge of procedures and support process improvements.
• Identify suspected fraudulent activities and report to appropriate departments.

Conocimientos

Verbal communication

Written communication

Customer service

Stress management

Judgment

Multi-system use

Educación

High School Diploma or equivalent

Associate Degree

Herramientas

Word processing

Spreadsheet software

Database software

Descripción del empleo

CGS, a BlueCross BlueShield subsidiary, is seeking a remote, full-time Customer Service Associate to support inquiries via phone, email, web, or walk-in. You will document inquiries, coordinate with departments, and help resolve issues while maintaining accurate records.

Training lasts six weeks with evenings 7:30pm–4:00pm CT; after training, typical hours are 8:30am–5:00pm CT. A CMS residency requirement applies; candidates must have lived in the US for at least three of the last five years.