Medicare Claims Support Agent — Remote (No Weekends)

General Dynamics Information Technology, Inc.; United States; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health benefits starting day 1

No weekends

401K matching

Generous PTO & holidays

Job summary

General Dynamics Information Technology, Inc. seeks a Customer Service Representative to answer questions about Medicare benefits, COB, and billing in a fast-paced call center in Las Cruces, NM.

This full-time role starts onsite for 8-12 weeks, then becomes remote with a requirement to live within 60 miles of Las Cruces. Training is onsite, shifts from 6:50am to 7:15pm, Monday through Friday.

GDIT offers a comprehensive benefits package, 401(k) match, and generous PTO, with no weekends.

Qualifications

• 6+ months of customer service/telemarketing/secretarial experience required.
• Must be able to type 20 WPM; 30 WPM preferred.
• Experience working with a PC in a Windows environment required.
• Able to work any 8.5-hour shift between 6:50am–7:15pm Mon–Fri; some holidays/overtime may be required.
• Within 50 miles of Las Cruces, NM and onsite for first 8–12 weeks.

Responsibilities

• Provide knowledgeable responses to escalated calls in a courteous and professional manner.
• Ensure productivity, quality, and timeliness in completing department tasks.
• Mentor new employees during and after training as needed.
• Monitor and analyze quality and suggest improvements.
• Maintain up-to-date knowledge of COB, COB-R, and MSP regulations.
• Adhere to Privacy Act and HIPAA laws in handling information.

Skills

Call Center

Customer Service

HIPAA

Education

High School Diploma or GED

Tools

Windows OS

Job description

General Dynamics Information Technology, Inc. seeks a Customer Service Representative to answer questions about Medicare benefits, COB, and billing in a fast-paced call center in Las Cruces, NM.

This full-time role starts onsite for 8-12 weeks, then becomes remote with a requirement to live within 60 miles of Las Cruces. Training is onsite, shifts from 6:50am to 7:15pm, Monday through Friday.

GDIT offers a comprehensive benefits package, 401(k) match, and generous PTO, with no weekends.