Medicare COB/MSP CSR - Remote (OK)

General Dynamics IT; Oklahoma City (OK); Remote; USD 24,000 - 32,000; Full time

Job summary

General Dynamics Information Technology is seeking a Benefits Coordination and Recovery Call Center Customer Service Representative to assist Medicare beneficiaries, authorized representatives, employers, insurers, and providers with questions about health insurance coverage and Medicare's payment responsibilities.

You will review and update beneficiary information, determine payment order, explain MSP rules, and document interactions while maintaining HIPAA compliance.

Qualifications

• Six months in a call center, customer service, healthcare, health insurance or related environment.
• Must be able to type 20 WPM, 30 WPM preferred.
• Ability to explain insurance and Medicare information in clear, easy-to-understand language.
• Demonstrated empathy, professionalism, active listening, and de-escalation skills.
• Strong attention to detail and accurate data-entry abilities.
• Ability to navigate several applications while speaking with callers and documenting interactions.
• Ability to work independently and protect sensitive information in a remote setting in Oklahoma City, OK.

Responsibilities

• Handle inbound calls concerning Medicare Coordination of Benefits and Medicare Secondary Payer matters.
• Assist beneficiaries, authorized representatives, employers, insurers, providers, attorneys, and other approved callers.
• Collect, verify, research, and update other health insurance information, including Employer group health plan coverage and non-group health plan coverage.
• Apply approved Medicare Secondary Payer rules and procedures to determine whether Medicare may pay primary or secondary.
• Accurately enter and update insurance records, call details, and supporting information.
• Protect personally identifiable information and protected health information in accordance with HIPAA and applicable privacy and security requirements.
• Meet established standards for quality, attendance, and schedule adherence.
• Complete required training and remain current on Medicare COB and MSP program updates.

Skills

Call Center

Customer Service

Medicare

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

General Dynamics Information Technology is seeking a Benefits Coordination and Recovery Call Center Customer Service Representative to assist Medicare beneficiaries, authorized representatives, employers, insurers, and providers with questions about health insurance coverage and Medicare's payment responsibilities.

You will review and update beneficiary information, determine payment order, explain MSP rules, and document interactions while maintaining HIPAA compliance.