BCRC Customer Service Representative

GD Information Technology, Inc.; Oklahoma; Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

General Dynamics Information Technology, Inc. seeks a Benefits Coordination and Recovery CSR to assist Medicare beneficiaries and related parties with COB/MSP questions.

You will document, verify and update health insurance data while upholding HIPAA privacy and security standards from a remote Oklahoma City setting. You will undergo required training, meet quality standards, and may engage in evenings or overtime based on program needs, with background checks and drug screening as part of the

Qualifications

• Six months in a call center, customer service, healthcare, health insurance or related environment.
• Ability to type 20 WPM, 30 WPM preferred.
• Ability to explain insurance and Medicare information clearly.
• Demonstrated empathy, professionalism, active listening and de‑escalation.
• Strong attention to detail and accurate data entry.
• Ability to navigate multiple applications while speaking with callers.

Responsibilities

• Handle inbound calls concerning Medicare COB and MSP matters.
• Assist beneficiaries, authorized representatives, employers, insurers, providers, attorneys, and other callers.
• Collect, verify, research, and update other health insurance information.
• Apply MSP rules to determine primary or secondary payment.
• Enter and update insurance records, call details and supporting information.
• Protect PI and PHI per HIPAA and privacy/security requirements.
• Meet standards for quality, attendance and schedule adherence.
• Complete required training and stay current on COB/MSP updates.

Skills

Call center experience

Customer service

HIPAA privacy

Education

High School diploma

Bachelor's degree preferred

Job description

The Benefits Coordination and Recovery of Call Center Customer Service Representative (CSR) supports Medicare beneficiaries, authorized representatives, employers, insurers, healthcare providers, and other stakeholders with questions related to other health insurance coverage and Medicare's payment responsibility. The CSR reviews and updates beneficiary insurance information, helps determine the appropriate order of payment, and explains Medicare Secondary Payer (MSP) requirements. This role requires accurate documentation, strong customer service skills, and strict compliance with Centers for Medicare (CMS), HIPAA, privacy, security, and program requirements.

JOB RESPONSIBILITIES

• Handle inbound calls concerning Medicare Coordination of Benefits and Medicare Secondary Payer matters.
• Assist beneficiaries, authorized representatives, employers, insurers, providers, attorneys, and other approved callers.
• Collect, verify, research, and update other health insurance information, including Employer group health plan coverage and non-group health plan coverage.
• Apply approved Medicare Secondary Payer rules and procedures to determine whether Medicare may pay primary or secondary.
• Accurately enter and update insurance records, call details, and supporting information.
• Protect personally identifiable information and protected health information in accordance with HIPAA and applicable privacy and security requirements.
• Meet established standards for quality, attendance, and schedule adherence.
• Complete required training and remain current on Medicare COB and MSP program updates.

EDUCATION / EQUIVALENT TRAINING

• High School Graduate or equivalent required.
• Bachelor's degree or equivalent preferred.

EXPERIENCE

Six months in a call center, customer service, healthcare, health insurance or related environment.

• Must be able to type 20 WPM, 30 WPM preferred.
• Ability to explain insurance and Medicare information in clear, easy-to-understand language.
• Demonstrated empathy, professionalism, active listening, and de-escalation skills.
• Strong attention to detail and accurate data-entry abilities.
• Ability to navigate several applications while speaking with callers and documenting interactions.
• Ability to work independently and protect sensitive information in a remote setting in Oklahoma City, OK.

REMOTE WORK REQUIREMENTS

Maintain a private, quiet, and secure workspace free from unauthorized individuals and interruptions. Maintain reliable high-speed internet that meets technical requirements. Use employer-provided equipment, authentication tools, and communication systems as directed. Prevent viewing, discussion, printing, recording, or storage of beneficiary information by unauthorized individuals. Comply with clean-desk, confidentiality, information-security, and remote-work requirements. Be available for assigned shifts, which may include evenings or overtime based on program needs. Must reside in Oklahoma City, OK.

** PLEASE NOTE: This position requires a Public Trust and involves performing work on a federal contract. Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.**

The above job description is not intended to be, nor should it be construed, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

General Dynamics Information Technology is an Equal Opportunity/Affirmative Action Employer (M/F/D/V). #CSRforBCRC #GDITFedHealthJobs #GDITHealth

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.

The likely hourly rate for this position is between $17.33 - $23.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule and Travel Information

Scheduled Weekly Hours: 40. Travel Required: None. Telecommuting Options: Remote Work Location: USA OK Oklahoma City Additional Work Locations:

Total Rewards at GDIT

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process: As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.