Remote Medicare COB/MSP Support Specialist

GD Information Technology, Inc.; Oklahoma; Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

General Dynamics Information Technology, Inc. seeks a Benefits Coordination and Recovery CSR to assist Medicare beneficiaries and related parties with COB/MSP questions.

You will document, verify and update health insurance data while upholding HIPAA privacy and security standards from a remote Oklahoma City setting. You will undergo required training, meet quality standards, and may engage in evenings or overtime based on program needs, with background checks and drug screening as part of the

Qualifications

• Six months in a call center, customer service, healthcare, health insurance or related environment.
• Ability to type 20 WPM, 30 WPM preferred.
• Ability to explain insurance and Medicare information clearly.
• Demonstrated empathy, professionalism, active listening and de‑escalation.
• Strong attention to detail and accurate data entry.
• Ability to navigate multiple applications while speaking with callers.

Responsibilities

• Handle inbound calls concerning Medicare COB and MSP matters.
• Assist beneficiaries, authorized representatives, employers, insurers, providers, attorneys, and other callers.
• Collect, verify, research, and update other health insurance information.
• Apply MSP rules to determine primary or secondary payment.
• Enter and update insurance records, call details and supporting information.
• Protect PI and PHI per HIPAA and privacy/security requirements.
• Meet standards for quality, attendance and schedule adherence.
• Complete required training and stay current on COB/MSP updates.

Skills

Call center experience

Customer service

HIPAA privacy

Education

High School diploma

Bachelor's degree preferred

Job description

General Dynamics Information Technology, Inc. seeks a Benefits Coordination and Recovery CSR to assist Medicare beneficiaries and related parties with COB/MSP questions.

You will document, verify and update health insurance data while upholding HIPAA privacy and security standards from a remote Oklahoma City setting. You will undergo required training, meet quality standards, and may engage in evenings or overtime based on program needs, with background checks and drug screening as part of the