Medical Visit Scheduler

Nova Staffing Resources; Orlando (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Nova Staffing Resources is seeking a Medical Visit Scheduler in Orlando, FL to coordinate all medical appointments in a high-volume practice. The role requires experience with insurance information collection and referrals to set up new patient records.

The ideal candidate thrives in a fast-paced environment, multitasks effectively, and communicates clearly with patients and staff. Responsibilities include managing appointments, verifying demographics and insurance, coordinating referrals,

Qualifications

• Strong customer service and communication skills.
• Attention to detail and organization.
• Knowledge of medical terminology.
• Experience with EMR/EHR systems (Epic, Cerner, Athena, etc.).
• Ability to multitask in a fast-paced healthcare environment.
• Insurance verification and referral processing knowledge.
• Proficiency with scheduling software, EHR, and Microsoft Office.

Responsibilities

• Schedule, reschedule, and cancel patient appointments.
• Answer incoming calls and respond to patient inquiries.
• Verify patient demographics and insurance information.
• Coordinate referrals and authorizations when required.
• Maintain provider calendars and optimize appointment slots.
• Confirm appointments and communicate preparation instructions to patients.
• Review schedules for accuracy and resolve conflicts or gaps.
• Enter and update patient information in EMR/EHR systems.
• Communicate scheduling needs with physicians, nurses, and other departments.
• Ensure HIPAA compliance and patient confidentiality.
• Manage waitlists and urgent appointment requests.
• Track no-shows and assist with follow-up.

Skills

Customer service

Communication

Attention to detail

EMR/EHR knowledge

Multitasking

Insurance verification

Tools

Epic

Cerner

Athena

Scheduling software

Microsoft Office

Job description

Job Title: Medical Visit Scheduler

Job Type: Contract To Hire

Location: Orlando, FL

Pay Range: Starts at $19.00/hour

Position Summary:

We are seeking an efficient and experienced Medical Visit Scheduler to join our dynamic team. In this role, you will coordinate and manage all medical appointments in a high-volume practice. Must have experience in obtaining basic insurance information and any referrals to set up new patient records. The ideal candidate must be able to thrive in a fast-paced environment, excel at multi-tasking, and possess strong communication skills.

Key Responsibilities:

• Scheduling, rescheduling, and canceling patient appointments.
• Answering incoming calls and responding to patient inquiries.
• Verifying patient demographic and insurance information.
• Coordinating referrals and authorizations when required.
• Maintaining provider calendars and optimizing appointment slots.
• Confirming appointments and communicating preparation instructions to patients.
• Reviewing schedules for accuracy and resolving conflicts or gaps.
• Entering and updating patient information in electronic medical records (EMR/EHR) systems.
• Communicating with physicians, nurses, and other departments regarding scheduling needs.
• Ensuring compliance with HIPAA and patient confidentiality requirements.
• Managing waitlists and accommodating urgent appointment requests.
• Tracking no-shows and assisting with appointment follow-up.

Qualifications:

• Strong customer service and communication skills.
• Attention to detail and organization.
• Knowledge of medical terminology.
• Experience with EMR/EHR systems (Epic, Cerner, Athena, etc.).
• Ability to multitask in a fast-paced healthcare environment.
• Insurance verification and referral processing knowledge.
• Proficiency with scheduling software, EHR, and Microsoft Office.