Medical Scheduler

Trinity Employment Specialists; Tulsa (OK); On-site; USD 20,000 - 29,000; Full time

Job summary

Trinity Employment Specialists is seeking a Patient Care Coordinator to provide exceptional customer service, handle scheduling, and maintain accurate patient records in a fast-paced medical office.

The role emphasizes communication, attention to detail, and the ability to multitask while delivering compassionate support to patients and staff. Some evening hours may be required based on business needs.

Qualifications

• High school diploma required; medical training certificate helpful but not required.
• Previous medical office or customer service experience preferred.
• Excellent communication and professional demeanor.

Responsibilities

• Answer incoming calls promptly and professionally.
• Monitor appointment voicemails and return calls timely.
• Schedule patient appointments per office guidelines.
• Enter and update patient information in medical records accurately.
• Transfer calls to appropriate staff and notify providers of changes.
• Reschedule appointments due to provider changes and communicate emergencies.
• Follow HIPAA and compliance policies; maintain patient confidentiality.
• Assist other departments as needed.

Skills

Communication

Customer service

Detail orientation

Multitasking

Typing

Medical software

Education

High school diploma

Medical training certificate

Job description

Pay: $18.00 per hour

Job Type: Full-Time

FLSA Status: Non-Exempt

Reports To: Administrative Director, Practice Administrator, Practice Owners

Position Summary

The Patient Care Coordinator (Scheduler) is responsible for providing exceptional customer service while managing incoming calls, scheduling appointments, and ensuring patients have a positive experience. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast‑paced medical office.

Essential Responsibilities

Patient Scheduling & Call Center (90%)

• Answer incoming calls promptly and professionally.
• Monitor appointment voicemail messages and return calls in a timely manner.
• Schedule patient appointments following office guidelines.
• Accurately enter and update patient information in the medical record.
• Transfer calls to the appropriate staff members as needed.
• Contact patients to reschedule appointments due to provider schedule changes.
• Communicate patient emergencies to the appropriate clinical staff or provider immediately.
• Notify management of any issues with the phone system.
• Respond to patient questions and concerns with professionalism and excellent customer service.
• Follow all office policies, procedures, HIPAA, and compliance guidelines.
• Complete additional duties as assigned.

Office Support (10%)

• Maintain a clean and organized work area.
• Assist other departments as needed.

Qualifications

• High school diploma required.
• Certificate from a medical training program is helpful but not required.
• Previous medical office or customer service experience preferred.

Skills & Abilities

• Excellent communication and customer service skills.
• Professional, courteous, and compassionate demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Basic typing skills.
• Ability to learn medical software systems.

Physical Requirements

• Ability to sit for extended periods while performing computer and phone work.
• Ability to stand, walk, bend, stoop, and reach throughout the workday.
• Ability to lift and move up to 20 pounds.
• Occasional evening hours may be required based on business needs.

Work Environment

• Indoor medical office environment with moderate noise levels.
• Works both independently and as part of a team.
• Occasional travel between office locations may be required to provide coverage or retrieve materials.

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER