Medical Virtual Assistant

Santa Barbara Cottage Hospital; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider seeks a medical virtual assistant to support healthcare professionals and patients. Responsibilities include managing calls, maintaining electronic medical records, and providing administrative support. Candidates should have strong communication skills, a healthcare-related degree, and be comfortable working independently from home.

Benefits

Free training

Paid time off

HMO coverage

Optical rewards

Performance-based increases

Qualifications

• 1-2 years of experience in a medical-related background.
• Familiarity with medical terminologies.
• HIPAA Certification is a plus.

Responsibilities

• Managing inbound and outbound calls to patients and providers.
• Obtaining medical history using EMRs like Cerner and Epic.
• Providing administrative support including data entry and appointment scheduling.

Skills

Communication

Attention to detail

Organizational skills

Computer savvy

Education

Healthcare-related degree

Tools

Google Workspace

Microsoft Office

Job description

Description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

Tasks

1. Managing inbound and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification.
2. Maintaining excellent phone etiquette.
3. Obtaining medical history by navigating through Electronic Medical Records systems (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen.
4. Verifying healthcare insurance coverage and eligibility.
5. Providing administrative support including data entry, appointment scheduling, email management, record management, and time-keeping.
6. Handling health promotion, explaining care plans, admissions, new patient intake, and front-desk triage.
7. Establishing professional relationships with medical professionals and patients, acting as a liaison.
8. Strictly adhering to HIPAA policies.

Requirements

Qualifications

• Excellent verbal and written English communication skills.
• At least 1-2 years of experience in a medical-related background.
• Familiarity with medical terminologies.
• Healthcare-related degree preferred.
• Intermediate skills with Google Workspace and/or Microsoft Office.
• HIPAA Certification is a plus.
• Strong attention to detail, impartiality, and organizational skills.
• Computer savvy.
• Open to working night shifts.

System Requirements

• Primary
• Processor: Intel Core i5-5000 series or AMD Ryzen 5 or higher.
• RAM: 8 GB.
• OS: Windows 10/11 64-bit or macOS Ventura.
• Headset: USB noise-cancelling headset.
• Camera: Clear video output.
• Backup Options
• Option 1: Same system requirements as primary.
• Option 2: UPS capable of powering the workstation for at least 3 hours, with a capacity of 240Wh or higher.

Benefits

• Starting rate: $800 USD/month.
• Employment type: Independent Contractor.
• Free training, paid time off, HMO coverage, optical rewards.
• Performance-based increases.
• Permanent work from home.