Medical Travel Authorization Specialist

SafeRide Health; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

SafeRide Health is seeking a detail-oriented Authorizations Coordinator to join our Travel Operations team. You will manage end-to-end travel logistics for members traveling for medical care, serving as the primary contact for members, health plans, and vendors with a focus on accuracy, efficiency, and empathy.

You will verify authorizations, secure pre-approvals, document details with facilities, and provide clear communications about approvals and denials.

Qualifications

• High school diploma or equivalent.
• 1+ year experience in Authorization coordination or similar logistics-based role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM.

Responsibilities

• Authorization Management
• Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
• Member Support
• Provide clear, compassionate communications about authorizations, approved providers, and denials.
• Deliver timely documentation to both members and health plans.
• Health Plan Relations
• Build and maintain positive partnerships with approval teams at each Health Plan
• Data & Reporting
• Maintain accurate, detailed records in alignment with compliance requirements.
• Productivity & Quality
• Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
• Flexibility
• Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.

Skills

Customer service

Data entry

Multitasking

Communication

Empathy

Problem-solving

Education

High school diploma

Job description

SafeRide Health is seeking a detail-oriented Authorizations Coordinator to join our Travel Operations team. You will manage end-to-end travel logistics for members traveling for medical care, serving as the primary contact for members, health plans, and vendors with a focus on accuracy, efficiency, and empathy.

You will verify authorizations, secure pre-approvals, document details with facilities, and provide clear communications about approvals and denials.