NEMT Authorization & Member Support Specialist

SafeRide Inc; San Antonio (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

SafeRide Health is seeking an Authorization Coordination specialist to verify health plan travel authorizations, secure pre-approvals, and coordinate with medical facilities. You will support members with compassionate communication and ensure documentation flows to health plans promptly.

The role involves building strong relationships with health plans, maintaining accurate records, and meeting quality standards in a fast-paced environment.

Qualifications

• 1+ year experience in Authorization coordination or similar logistics-based role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM.

Responsibilities

• Authorization management: verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
• Member support: provide clear, compassionate communications about authorizations, approved providers, and denials.
• Deliver timely documentation to both members and health plans.
• Health plan relations: build and maintain positive partnerships with approval teams at each health plan.
• Data and reporting: maintain accurate, detailed records in alignment with compliance requirements.
• Productivity and quality: meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
• Flexibility: adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.

Skills

Data entry

Multitasking

Typing 35 WPM

High-volume calls

Education

High school diploma or equivalent

Job description

SafeRide Health is seeking an Authorization Coordination specialist to verify health plan travel authorizations, secure pre-approvals, and coordinate with medical facilities. You will support members with compassionate communication and ensure documentation flows to health plans promptly.

The role involves building strong relationships with health plans, maintaining accurate records, and meeting quality standards in a fast-paced environment.