Medical Transportation Customer Service Specialist

Ibex Limited; San Antonio (TX); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ibex Limited in San Antonio, TX is hiring a Customer Service Representative for Medical Transportation. You will schedule rides, coordinate logistics, and ensure every journey is smooth and stress-free.

Ideal candidates bring empathy, strong communication, and the ability to work in a fast-paced environment. Training provided and full-time hours with paid training support your career growth.

Qualifications

• Empathy and patience with customers; desire to help others.
• Clear and confident phone etiquette.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Schedule transportation and dispatch trips.
• Assist in coordination of mass transportation when needed.
• Administer trips for volunteer/independent drivers and mileage reimbursement program.
• Work closely with transportation providers and health care facilities to resolve problems.
• Assign reservations to network providers to meet client demand.
• Daily communication with transportation providers.
• Ensure accurate trip data input to minimize errors and delays.

Skills

Customer service

Communication

Empathy

Phone etiquette

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Word

Excel

Outlook

Job description

Ibex Limited in San Antonio, TX is hiring a Customer Service Representative for Medical Transportation. You will schedule rides, coordinate logistics, and ensure every journey is smooth and stress-free.

Ideal candidates bring empathy, strong communication, and the ability to work in a fast-paced environment. Training provided and full-time hours with paid training support your career growth.