Bilingual Customer Service

ibex; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Job summary

Ibex is seeking a Bilingual Customer Service Representative - Medical Transportation to help individuals reach their medical appointments. You’ll schedule rides, coordinate logistics, and ensure each trip is smooth and stress-free for our customers.

This full-time role requires English and Spanish fluency, empathy, and strong communication. You’ll work with transportation providers and healthcare facilities, handle data entry, and contribute to a team that values energy, support, and growth.

Qualifications

• Fluent in English and Spanish; able to communicate clearly.
• Prior call center or customer service experience preferred but not required.
• Must be 18 years or older and have a GED/HS diploma.

Responsibilities

• Schedule transportation and dispatch trips.
• Coordinate logistics for medical transportation.
• Assist in coordination of mass transportation when needed.
• Administer trips for volunteer/independent drivers and mileage reimbursement.
• Resolve problems with transportation providers and healthcare facilities.
• Enter and verify trip data to minimize errors and delays.

Skills

Bilingual English/Spanish

Customer service

Empathy

Strong communication

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you’re just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role Bilingual Customer Service Representative - Medical Transportation

As a Bilingual Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible.

This is more than a job - it’s a chance to make a real impact every day.

Day to Day Responsibilities

• Schedule transportation and dispatch trips
• Assist in coordination of mass transportation when needed
• Administer trips for volunteer/ independent drivers and mileage reimbursement program
• Works closely with transportation providers and health care facilities to resolve problems
• Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
• Responsible for daily communication with transportation providers
• Ensures accurate trip data input to minimize errors and delays in timelines

What You Bring

Customer Service & Communication

• Empathy, patience, and a genuine desire to help others
• Strong problem-solving and decision-making abilities

Technical Skills

• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort navigating multiple computer systems and using keyboard shortcuts

Experience

• Previous call center or customer service experience preferred, but not required
• Ability to work independently or as part of a team in a fast-paced environment
• Reliable attendance and ability to work full-time

Requirements

• Must be 18 years of age or older
• High School Graduate or General Education Degree (GED)
• Must be fluent in English and Spanish languages
  

Schedule

• This position is for our closing shifts from 230pm-1100pm EST