Medical Transportation Customer Support Specialist

ibex; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Ibex in San Antonio, TX is seeking a Customer Service Representative – Medical Transportation to help individuals get to appointments. You will schedule rides, coordinate logistics, and ensure each journey is smooth and stress-free.

Ideal candidates bring empathy, strong communication, and ability to work in a fast-paced environment. This full-time role offers paid training and opportunities to grow with a supportive team.

Qualifications

• Empathy, patience, and a genuine desire to help others.
• Clear and confident phone etiquette
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work in a fast-paced environment

Responsibilities

• Schedule transportation and dispatch trips
• Assist in coordination of mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement program
• Works closely with transportation providers and health care facilities to resolve problems
• Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
• Responsible for daily communication with transportation providers
• Ensures accurate trip data input to minimize errors and delays in timelines

Skills

Customer service

Communication

Problem solving

Decision making

Phone etiquette

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Ibex in San Antonio, TX is seeking a Customer Service Representative – Medical Transportation to help individuals get to appointments. You will schedule rides, coordinate logistics, and ensure each journey is smooth and stress-free.

Ideal candidates bring empathy, strong communication, and ability to work in a fast-paced environment. This full-time role offers paid training and opportunities to grow with a supportive team.