Medical Transport Dispatcher & EMT Coordinator

HCA Healthcare; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with match

Education support

Job summary

HCA Healthcare is seeking an EMT Coordinator to facilitate medical transport across facilities via dispatch and coordination with third-party vendors. You will collect clinical information and match patient needs to resources while collaborating with the Patient Logistics Center and facilities.

Responsibilities include coordinating transports, documenting patient data, and maintaining EMTALA education to mitigate risk.

Qualifications

• High School Diploma or GED required.
• Associate degree or higher preferred.
• EMT Certification preferred.
• Prefer experience in a healthcare setting (acute hospital, outpatient clinic).
• Prefer experience in call center/communications or dispatch center.

Responsibilities

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets.
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress.
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Receive and maintain EMTALA education to prevent and identify risk to facility.
• Establish and maintain awareness and knowledge of facility medical staff, services and programs.
• Enter and support data entry for monitoring and reporting on calls, admissions and transports.
• Ensure patient rights and confidentiality are maintained.
• Participate as a collaborative member of the multidisciplinary team.
• Participate in monthly staff meetings.
• Escalate cases to leadership when needed.
• Complete additional duties as assigned.

Skills

Communication skills

Multitasking

Critical thinking

Medical terminology

Data entry

Education

High School Diploma or GED

Associate degree or higher

EMT Certification preferred

Job description

HCA Healthcare is seeking an EMT Coordinator to facilitate medical transport across facilities via dispatch and coordination with third-party vendors. You will collect clinical information and match patient needs to resources while collaborating with the Patient Logistics Center and facilities.

Responsibilities include coordinating transports, documenting patient data, and maintaining EMTALA education to mitigate risk.