EMT Transport Coordinator - Nights

HCA Healthcare; Denver (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401(k) match

Tuition assistance

Life insurance & disability

Job summary

HCA HealthOne in Denver is seeking an EMT Transport Coordinator - Nights to organize and dispatch medical transport for our facilities. You will coordinate third‑party vendors, document patient information, and ensure timely, safe movement of patients while maintaining confidentiality and high service standards.

The role requires a High School diploma or GED, healthcare or call center experience, EMT certification preferred, and strong communication, multitasking, and critical thinking skills.

Qualifications

• High School Diploma or GED required.
• Associate degree or higher preferred.
• Healthcare setting or call center/dispatch experience preferred.
• EMT Certification preferred.

Responsibilities

• Receive medical transportation requests and coordinate transport through third-party vendor coordination and dispatch of medical transport assets.
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress.
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills.
• Receive and maintain EMTALA education to prevent and identify risk to facility.
• Establish and maintain awareness of facility medical staff, services and specialized programs.
• Enter and support data entry for accurate monitoring and reporting on calls, admissions and transports.
• Ensure patient rights and confidentiality are maintained.
• Participate in monthly staff meetings and collaborate with multidisciplinary team.

Skills

EMT Certification

Communication skills

Call center experience

Multitasking

Medical terminology

Critical thinking

Education

High School Diploma or GED

Associate degree or higher preferred

Job description

Hourly Wage Estimate: $18.75 - $28.13 / hour

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you want to join an organization that invests in you as an EMT Transport Coordinator - Nights? At HCA HealthOne, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Transport Coordinator is responsible for the facilitation of medical transport for all HCA Healthcare facilities through dispatching of medical transport assets or coordination of third‑party vendors. The position collects clinical information related to patient transport requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Transport Coordinator will collaborate with other areas of the Patient Logistics Center (PLC) and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors.

What you will do in this role

• Receive medical transportation requests and coordinate transport through third‑party vendor coordination and dispatch of medical transport assets
• Use technology tools to document patient information, dispatch medical transport assets, and monitor transport progress
• Respond to phone calls with a sense of urgency and demonstrate good customer service skills
• Receive and maintain EMTALA education to prevent and identify risk to facility
• Establish and maintain a high degree of awareness and knowledge of facility medical staff, services and specialized programs
• Enter and supports data entry for accurate monitoring and reporting on all key indicators related to calls, admissions and transports
• Ensure patient rights and confidentiality are maintained
• Participate as an active and collaborative member of the multidisciplinary team
• Participate in monthly staff meetings
• Deal effectively with dissatisfied customers and elevate cases to leadership
• Complete additional duties as assigned

Requirements

• High School Diploma or GED required
• Associate degree or higher preferred
• Prefer experience in a healthcare setting (Acute Hospital, Outpatient Clinic, etc.)
• Prefer experience in call center/communications or dispatch center
• EMT Certification preferred
• Possess good communication skills and cooperate positively with team members
• Ability to comfortably use multiple computer-based programs and applications, often simultaneously
• Ability to take initiative and act on multiple tasks
• Ability to demonstrate good judgment, use critical thinking skills, and follow procedures
• Proficient and understands medical terminology
• Knowledge of basic hospital and transportation services with markets the PLC is serving
• Ability to channel concerns appropriately and to function calmly in stressful situations

Benefits

HCA HealthOne, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short‑term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our EMT Transport Coordinator - Nights opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.