Medical Front Office Specialist

Children's Orthopaedic and Scoliosis Surgery Associates, LLP; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employer-paid medical plan options

Dental plan

Vision plan

Life insurance plan

Paid time off and holidays

Employee referral bonus program

Profit-sharing retirement plan

Job summary

Children's Orthopaedic and Scoliosis Surgery Associates, LLP in Tampa, FL seeks an administrative assistant to greet patients, schedule appointments, and manage accurate patient accounts. You will verify benefits, handle point-of-service collections, and support daily clinic operations.

The role emphasizes exceptional customer service, attention to detail, and teamwork in a fast-paced orthopaedic setting with opportunities for growth.

Qualifications

• Ability to interpret and accurately understand medical benefits, with a strong focus on EOB statements.

Responsibilities

• Serve as a welcoming first point of contact for patients and families.
• Answer phones, manage high call volumes, and schedule appointments efficiently.
• Create, update, and maintain accurate patient accounts.
• Perform insurance verification and benefit eligibility checks.
• Accurately process point-of-service collections and charge entry into EMR systems.
• Assist with accounts receivable follow-up and benefit collections.
• Support clinic preparation and day-to-day administrative operations.
• Provide excellent customer service to patients, families, and providers.
• Collaborate with team members to ensure smooth clinic flows.

Skills

Customer service

Multitasking

EMR systems

Insurance verification

Charge entry

Benefits interpretation

Spanish language (optional)

Education

Associate’s or Bachelor’s degree preferred

Tools

Athena

EPIC

Phreesia

Job description

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows
• Competitive starting salary with performance-based incentives
• Paid time off and generous holiday schedule
• Employer-paid medical plan options; dental and vision available
• Life insurance plan
• Employee referral bonus program
• Opportunities for growth and cross-training within a dynamic practice

Description

Key Responsibilities

• Serve as a welcoming first point of contact for patients and families
• Answer phones, manage high call volumes, and schedule appointments efficiently
• Create, update, and maintain accurate patient accounts
• Perform insurance verification and benefit eligibility checks
• Accurately process point-of-service collections and charge entry into EMR systems
• Assist with accounts receivable follow-up and benefit collections
• Support clinic preparation and day-to-day administrative operations
• Provide excellent customer service to patients, families, and providers
• Collaborate with team members to ensure smooth clinic flows

Benefits

• Competitive starting salary with performance-based incentives
• Paid time off and generous holiday scheduleEmployer-paid medical plan options; dental and vision available
• Profit-sharing retirement plan
• Life insurance plan
• Employee referral bonus program
• Opportunities for growth and cross-training within a dynamic practice

Requirements

• Associate’s or Bachelor’s degree preferred (not required)
• Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
• Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
• Strong customer service skills with the ability to multitask in a high-volume setting
• Prior experience in a medical practice or billing department (orthopaedics a plus)
• High attention to detail, accuracy, and follow-through
• Longevity and growth in previous positions highly valued
• Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
• Critical thinking, professionalism, and articulate communication skills required
• Bilingual Spanish strongly preferred but not required